Privacy Policy
IGLO Med Spa
Effective Date: August 2026
Last Updated: August 2026
IGLO Med Spa (“IGLO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website at https://iglomedispa.com, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
Information you provide directly. When you submit a form, request an appointment, register an account, make a purchase, or contact us, we may collect your name, email address, mobile or landline phone number, shipping and billing address, payment information, and any message you choose to send us. We also collect location information where needed to calculate applicable taxes and shipping costs.
Information collected automatically. When you visit our website, our servers and analytics tools may automatically record technical data including your IP address, browser type and version, device type, pages visited, date and time of visit, and referring URLs.
Cookies. We use cookies and similar technologies to operate the site, remember preferences, and understand how visitors use our pages. Most browsers allow you to refuse or delete cookies through your browser settings.
Protected health information. Any medical or health information you provide in the course of receiving treatment is handled separately under our HIPAA Notice of Privacy Practices and applicable federal and Texas state law. This Privacy Policy governs information collected through our website.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Schedule, confirm, reschedule, and remind you about appointments
- Process your orders and deliver the products and services you have purchased
- Calculate and apply correct taxes and shipping charges based on your location
- Facilitate payment through our payment gateway
- Respond to your inquiries and provide customer service
- Send transactional messages about your account, appointments, orders, or services you have requested
- Send marketing and promotional messages, but only if you have separately opted in to receive them
- Operate, maintain, secure, and improve our website and services
- Comply with our legal, regulatory, and professional obligations
3. Payment Information
We use Clover Payments to securely process payment information. Your card details are encrypted and handled directly by Clover Payments. We do not store your card details on our servers.
4. SMS and Mobile Information
No sharing of mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party. Information may be shared with subcontractors that provide support services to us, such as customer service platforms, appointment scheduling systems, and messaging providers, solely for the purpose of delivering the services you have requested. These parties are prohibited from using your information for their own marketing purposes.
Consent is optional. Providing your phone number and consenting to receive text messages is entirely optional and is never a condition of purchase, of receiving treatment, or of submitting any form on our website.
Two separate consents. We maintain distinct consent for transactional messages and for marketing messages. You may opt in to one, both, or neither.
Opting out. You may cancel SMS messages at any time by replying STOP to any message you receive from us. For help, reply HELP or contact us at 469-429-3118 or info@iglomedispa.com. Message frequency may vary. Message and data rates may apply.
Additional details are available in the Mobile Terms of Service section of our Terms and Conditions.
5. How We Share Information
We do not sell, rent, or trade your personal information.
We may disclose information only in these limited circumstances:
- Service providers. We use third-party vendors to operate our business, including appointment scheduling and booking platforms, payment processors, shipping providers, email and SMS delivery providers, and website hosting and analytics providers. These providers may access your information only to perform services on our behalf and are contractually restricted from using it for any other purpose.
- Legal requirements. We may disclose information when required by law, subpoena, court order, or other legal process, or when necessary to protect our rights, safety, or property, or that of others.
- Business transfers. If our business is acquired or merged, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
In no case do we share mobile phone numbers or SMS consent data with third parties or affiliates for their own marketing or promotional purposes.
6. Data Storage and Security
Your personal information is securely stored and protected by industry-standard security measures. Only authorized personnel have access to this data. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy, or as required to comply with our legal, accounting, and medical recordkeeping obligations.
8. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
9. Your Rights
You have the right to access, correct, or request deletion of your personal information at any time, subject to legal and medical recordkeeping requirements. You may withdraw consent to marketing communications at any time, unsubscribe from marketing emails using the link in any email, and opt out of SMS by replying STOP.
10. Links to Other Websites
Our website may contain links to external sites we do not operate or control. We are not responsible for their privacy practices or content.
11. Changes to This Policy
We may update this Privacy Policy as needed. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are posted constitutes acceptance.
12. Contact Us
IGLO Med Spa
Little Elm: 1150 E Eldorado Pkwy, Ste 200, Little Elm, TX 75068
Plano: 4012 W Park Blvd, Plano, TX 75093
Phone: (469) 951-1272
Text/SMS: 469-429-3118
Email: info@iglomedispa.com
